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If you want to request a feature, we recommend you first discuss it in one of the povray groups on our [http://news.povray.org/ news server]. | If you want to request a feature, we recommend you first discuss it in one of the povray groups on our [http://news.povray.org/ news server]. | ||
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Revision as of 11:13, 2 January 2011
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This document is protected, so submissions, corrections and discussions should be held on this documents talk page. |
Bug Reports
Before submitting any bug reports, make sure that the bug is not in the list of known bugs below. Please remember that the POV-Ray users who provide assistance on our news server are volunteers who give their time for free so you can enjoy this program for no charge. Keep this in mind when wording your message.
MAKE ABSOLUTELY SURE that the subject of your report isn't already covered in this document. Questions that are already answered either in this help file, any README's, installation notes, FAQ's, or other files supplied with this program will most likely not get the reply you expect.
We strongly recommend that you check out the online version of the POV-Ray Questions and Tips before submitting a report.
Feature Requests are not bugs
If you want to request a feature, we recommend you first discuss it in one of the povray groups on our news server.
Known Bugs
If you select an entire group of files and then drop them into povray, the first and last files will switch places. This is a bug in the way things are handled by Windows and not a bug in POV-Ray for Windows.
Other known issues can be found in the POV-Ray Questions and Tips.
Bugs and GUI Extensions
If you have installed any GUI Extensions (or used any software that may have installed them), make sure you see if the problem exists with the extensions disabled and unloaded.
To do this, go to the GUI Extensions menu, and deselect 'Use Extensions'. Then exit and restart POV-Ray for Windows. The GUI Extensions menu should then state 'No Extensions Loaded' (it may already do this if you've got none installed). Then attempt to duplicate the problem again.
Spelling
As stated in the introduction, we use international English spelling in many parts of POV-Ray for Windows. This means that many words that are normally spelt with a 'z' in American English (such as minimized) are spelt with the English 's' (e.g. minimised). (We have actually received flame email from folks who told us we couldn't spell).
Crash Upload Utility
In order to assist the team in tracking down crashes, Structured Exception Handling and mini-dump generation capabilities have been added to povray for windows. After an unhandled exception POVWIN will now offer the option of creating a mini-dump (brief or full) for submission.
Note: The crash upload utility automates this process for the mini-dumps, but not for the full dumps.
Bug Reporting via Email
Unfortunately, email bug reporting is no longer available due to the abuse of this facility by a number of users. You may only report bugs in POVWIN by using the bugtracker mentioned in the next section.
Bug Reporting via our Bug Tracking System
Bug reports may be lodged about POVWIN by using the bug tracking system. The bugtracker is monitored regularly by the POV-Ray development team and they will address any properly-lodged bug reports in the most timely manner possible.
You may like to remember, however, that no matter where you end up getting assistance from, users who show that they have looked in the documentation and read the POV-Ray Questions and Tips first, will be much more likely to receive the response they want than someone who obviously has not done their homework. It's also important to check that the bug hasn't already been reported - if it has, and is still open, don't add a new report - if you have relevant information not already in the existing report, consider adding a comment.
Any messages or reports sent to us may (not necessarily will, but may) be re-posted in our newsgroups, on USENET, or on our web site, if we consider it appropriate to do so.
You should not expect any reply to bug reports. If you wish to follow the progress of a bug, it's best to use the bug tracker (be sure to configure your account to receive notifications of replies to your bug). You can also request to be emailed when there are replies to an existing bug report.
The minimum information to include in your bug report is
- The version number of POV-Ray for Windows. You can see this by selecting About from the Help Menu.
- Your operating system. It's surprising how many people fail to provide this basic piece of information. We need to know what version of Windows you are running
- Your computer ; what processor and how much memory.
- A complete description of the problem and what led up to it. It will make it a lot easier to track down if you can include a scene file that will cause the problem. If the file is large, try removing parts until you have the minimum scene file that will cause the problem.
Note: If posting on the news group or emailing someone for support, do not include file attachments without asking first. This particularly applies to email (for security purposes, emails with unsolicited attachments may be deleted unread). Reasonably-sized file attachments on the bug tracking system are permitted.
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This document is protected, so submissions, corrections and discussions should be held on this documents talk page. |